Coaching, let’s keep it quick

Quickly fix the problem yourself or invest in developing the skills and knowledge of your team? It’s hard – as a manager – to resist the urge to ‘just fix it already.’ However, coaching has a remarkably positive impact on both performance and culture. Coaching is about unlocking the potential that lies within someone. It’s […]

Coach, Don’t Command

“I don’t have time to teach them, I just need it fixed.” Those were the words that fell out of a manager’s mouth while we were discussing the performance of an individual on their team. Actually there was an expletive or two used but I have omitted those. Who hasn’t felt like that before? I […]

Being an Empathetic Coach

Coaching is an essential skill for any manager. It is also a weighty responsibility for anyone to carry. No two people are the same and therefore no approach to coaching can be the same. This is where coaching often becomes challenging for the majority of leaders. As managers we are comfortable with process and procedures; […]

The 3-2-1 Guide to Giving Feedback

How you deliver feedback is just as important as the feedback you are providing. Giving feedback to another person is never easy. It can be difficult for you, as the manager, to deliver and it can be uncomfortable for the person receiving your feedback. When offering someone feedback it is common to focus on the […]